Frequently Asked Questions

People asked question over and over again

Frequently asked question

Yes, definitely. We are your one-stop shipping solution. We have a worldwide network. So where ever your cargo is, we can ship it for you to any FBA address across all of North America, Europe, and Asia.

We’ve been shipping to Amazon FBA since 2008.

All LTL or sea shipment to Amazon requires an appointment with Amazon. If we do not get appointment date, we have to wait until we get an appointment for delivery.

No, not necessary. We can palletize your cargo based on Amazon requirements in our origin warehouse or destination warehouse.

No, not necessary. We can help you if you do not have a continuous bond.u can choose to use our bond for free or we charge a contious bond USD500/year

WeCareLogistics is a IOR with good credit in USA,we offer free usage for our clients

Yes, we offer such services.we have warehouse in ShenZhen where we can provide prep service,quoation sheet can be offered as per request

We can handle air, sea shipment from nearest airport, seaport but for courier shipment, we need get cargo to our ShenZhen warehouse first. FBA prep service can be only available in ShenZhen warehouse

Yes, we do this in our Los Angeles warehouse, rate could be offered by request

If by air, the transit time is around 4-7days depends on the air service you choose. If by sea, we need around 4-6days to make export customs, packing, the transit time from port to port is 14-20days depending on the FBA address. Roughly, it is estimated 30-40 days after we get your cargo to the time we make appointment with Amazon.

Yes, you can. By doing so, each vendor can save on shipping cost.

We have warehouses in USA to receive cargo so you can have Amazon return cargo to us, we can relabel your cargo and send back to Amazon. We can also resell your problem cargo with a discount price and return money to you.

You can make payment to us by bank wire after shipment is cleared from customs and before we deliver to Amazon.

FOB means free on board,if you are doing FOB term,supplier will need cover shipping cost caused before cargo leave China. EXW means EX WORKS,if you are doing EXW,,you need cover all shipment cost from your supplier’s place to destination address.

We have a FBA workflow which could be offered upon request

Firstly,the goods will be calculated by the actual weight and the volumetric weight; actual weight of one carton=actual weight of one carton,total is multiplied by the numbers of carton; volumetric weight of one carton=L*W*H/5000,get integral ,use centimeter to calculate(like 19.1KGS,get 19.5KGS;20.8KGS,get 21KGS) Total is multiplied by the numbers of carton; Secondly,per above calculation,we can know the actual weight and the volumetric weight which is bigger, the bigger one will be the chargeable weight; Thirdly,all goods arrive in WeCareLogistics warehouse,we will re-measure them to get the final chargeable weight,then we will issue INVOICE to you.